When do we ask for your personal data?
We ask you for personal data only when it is needed to provide services you have enquired about, or asked us to provide, or to respond to your requests for information. You do not need to provide us with personal data to browse our site.
What information do we collect?
We will collect information from you in the following circumstances:
From time to time we may invite you to participate in surveys. Participation is entirely optional. Any specific information you provide during the course of a survey is kept confidential and used by us in order to conduct research or improve our services. We will only publish aggregated results.
What is a cookie?
A cookie, also known as a web cookie, or browser cookie, is a data file that is stored on your computer or mobile phone by a web browser, which can collect data such as what buttons have been clicked on, how much time has been spent on a web page, and other actions you may have carried out. Cookies also have the ability to remember actions and record preferences which allow certain pages to be served in a particular way.
Some examples of cookies come in the form of session cookies, which expire as soon as the user leaves the website. Other cookies, such as third party cookies, are set from different websites, like Google, and can be present on your device for months or up to a few years.
Management of cookies
If you have decided that you don’t want cookies placed on your device, you can alter your web browser settings so that it alerts you when cookies are sent to it, or you can reject cookies altogether. You can also remove cookies that have already been placed.
However, if you wish to restrict or block web browser cookies which are placed on your computer or mobile device, then you can do this through your browser settings in the Help section, located in your browser menu. Here it will explain clearly what to do.
Most web browsers allow easy management of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Website usage data
With or without cookies, our website keeps track of usage data, such as the source address that the page request is coming from (i.e. your IP address, domain name), date and time of the page request, the referring website (if any) and other parameters in the URL (e.g. search criteria). We use this data to better understand how our website is used. This information is stored in log files and is used for aggregated and statistical reporting but is not attributed to you as an individual.
Information sharing: Compliance with law
We will not pass your personal information to anyone outside of the Group, without your prior consent, except where we are otherwise legally required to do so (for example to the Inland Revenue, Benefits Agency, any court of competent jurisdiction or any law enforcement agency with statutory authority).
Other than in the above situation we will let you know when your personal information might go to third parties, and you will have the opportunity to decide not to share that information.
We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages. This website and its contents are protected by copyright. The content provided on this website is for general information only.